Privacy Policy

Last Updated: July 2026

Auto Boxes Co., Ltd. ("the Company") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and protect the personal data we obtain through www.autoboxes.co.th and our official communication channels. The Company acts as the "Data Controller" under the Personal Data Protection Act B.E. 2562 (PDPA).

1. Personal Data We Collect

1.1 Data from website forms

  • Quotation Form: Full name, email, phone number, company name, job title.
  • Contact Us Form: Full name, email, phone number, subject, message details.
  • Job Application Form: Full name, email, phone number, address, introduction, expected salary, CV/Resume file, portfolio link.

1.2 Data from chat and social media channels

When you contact us through Facebook Messenger or our LINE Official Account, we receive and store the following data to respond to and serve you:

  • Your public profile name and picture on that platform.
  • The unique user identifier assigned by the platform (such as a Facebook Page-Scoped ID or LINE User ID).
  • The content of messages, images, and files you send during the conversation.
  • Any additional contact details you voluntarily provide during the conversation, such as your phone number, delivery address, or order details.

We use an internal system (Odoo Discuss) to receive and reply to messages from these channels, enabling our sales and customer service teams to assist you consistently. We do not access any other data in your social media account beyond what is necessary for the conversation described above.

1.3 Data from cookies and tracking technologies

We collect website usage data via cookies, as detailed in our Cookie Policy.

2. Legal Basis for Processing

We process your personal data under the following legal bases:

  • Contract and pre-contractual steps: to prepare quotations, answer inquiries, and act on your requests.
  • Consent: for contact via chat channels, job applications, and marketing communications (if any).
  • Legitimate interest: to improve our website, analyze anonymized statistics, and prevent misuse.

3. Purposes of Data Use

  • Contact you to provide quotations, answer inquiries, and serve you across all channels, including Facebook Messenger and LINE.
  • Process and follow up on orders at your request.
  • Evaluate job applications and arrange interviews.
  • Improve website content and user experience through anonymized analytics.
  • Prevent misuse, such as spam or bots.

4. Disclosure to Third Parties

We do not sell or disclose your personal data to third parties for marketing purposes without your consent. We may share your data only with essential service providers required for our business operations and services, namely:

  • Communication platform providers, including Meta Platforms, Inc. (Facebook Messenger) and LINE Corporation.
  • Internal business system providers (ERP/CRM, such as Odoo).
  • Analytics providers, such as Google Analytics.

We ensure that these providers maintain standard data security measures and process data only on our instructions.

5. Cross-Border Data Transfers

Some of our service providers, such as Meta Platforms, LINE, and Google, store or process data on servers located outside Thailand. Where your personal data is transferred abroad, we ensure appropriate and adequate safeguards are in place as required by applicable data protection law.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy:

  • Contact and Quotation Data: retained for 3 years from the last contact.
  • Chat conversation data: retained for 2 years from the last conversation.
  • Job Applicant Data: retained for 1 year to consider you for future opportunities.

The Company will securely delete or destroy personal data once the retention period expires or the data is no longer needed.

7. Data Security Measures

We implement appropriate technical and organizational security measures to protect personal data against unauthorized access, use, alteration, or disclosure, including restricting data access to employees involved in providing our services.

8. Your Rights under the PDPA

Under the Personal Data Protection Act B.E. 2562, you have the right to:

  • Access and request a copy of your personal data.
  • Request correction of inaccurate or incomplete data.
  • Request deletion, destruction, or restriction of your data.
  • Request data portability to another data controller.
  • Withdraw your consent at any time.
  • Object to the processing of your data in certain circumstances.
  • Lodge a complaint with the Personal Data Protection Committee if we process your data unlawfully.

9. Requesting Data Deletion

You may request that we delete your personal data, including data received through Facebook Messenger and LINE. Please see the steps and submission channel at our Data Deletion Instructions.

10. Data Controller and Contact

To exercise your rights or if you have any questions regarding this policy, please contact:

Auto Boxes Co., Ltd. (Data Controller)
163/3 Moo 14, Sukhumvit Road, Bang Pakong, Chachoengsao 24130, Thailand
Tel: 038-533349
Email: admin@autoboxes.co.th

11. Updates to This Policy

We may update this policy periodically. Changes will be posted on this page along with the last updated date.